Terms & Conditions
Last updated: 23 September 2026
These Terms & Conditions apply to your use of the GlowSource website and to enquiries, quotations, product sourcing requests and related services provided by GlowSource.
By using this website or submitting an enquiry to GlowSource, you acknowledge that you have read and understood these Terms & Conditions.
1. About GlowSource
GlowSource is currently operated as an unincorporated business providing promotional merchandise sourcing and related business services.
GlowSource may update these Terms & Conditions if its legal or business structure changes.
2. Website Information
We aim to ensure that information published on this website is accurate and up to date. However, product descriptions, specifications, images, colours, availability, pricing and other information may change without notice.
Website images are provided for illustrative purposes unless expressly stated otherwise. Products supplied may vary slightly from website images due to manufacturing, production or printing processes.
3. Enquiries and Quotations
Submitting an enquiry, quotation request or Trade Price request does not create a contract between you and GlowSource.
Any price or quotation provided by GlowSource is subject to confirmation and may depend on factors including quantity, product availability, artwork requirements, decoration method, delivery location, production timescales and applicable taxes or charges.
Unless expressly stated otherwise, quotations are not guaranteed to remain available indefinitely and may be subject to a stated validity period.
4. Product Availability
Product availability may change between the time an enquiry is submitted and the time an order is confirmed.
Where a requested product becomes unavailable, GlowSource may offer an alternative product or revised specification where reasonably possible.
5. Promotional and Bespoke Products
Many promotional merchandise products can be customised with logos, artwork, colours, branding or other specifications.
Customised or bespoke products may be subject to minimum order quantities, production tolerances and manufacturing variations.
Where applicable, production will be based on the artwork, specifications and approvals supplied or confirmed by the customer.
6. Artwork and Intellectual Property
You are responsible for ensuring that you have the necessary rights, permissions and licences to use any logos, artwork, photographs, trademarks, designs or other intellectual property that you provide to GlowSource.
By supplying artwork or other intellectual property, you confirm that GlowSource’s use of that material for the purpose of preparing or fulfilling your enquiry or order does not knowingly infringe the rights of another person or organisation.
You agree to indemnify GlowSource against reasonable claims arising from your unauthorised use of third-party intellectual property, to the extent permitted by law.
7. Artwork Approval
Where artwork or product proofs are provided for approval, you are responsible for checking the accuracy of the approved design, including spelling, colours, dimensions, logos, contact details and other specifications.
Once artwork has been approved for production, changes may not be possible or may result in additional costs or delays.
8. Pricing and Payment
Prices are provided based on the information available at the time of quotation.
Unless otherwise agreed in writing, an order will only be treated as confirmed once GlowSource has received the required acceptance and payment or other agreed payment arrangement.
Additional charges may apply where requirements change after quotation or approval, including changes to quantity, artwork, specifications, delivery requirements or other production requirements.
9. Delivery
Estimated delivery or production dates are provided in good faith and may depend on suppliers, manufacturers, carriers, customs processes and other factors outside GlowSource’s reasonable control.
Where delays occur, GlowSource will take reasonable steps to communicate relevant information and work towards resolving the issue.
International deliveries may be subject to customs procedures, duties, taxes or other charges imposed by the destination country. Unless expressly agreed otherwise, such charges are the responsibility of the customer.
10. Cancellations and Changes
Requests to cancel or change an order should be made as soon as possible.
Cancellation or amendment may not be possible once production, personalisation, sourcing or other work has commenced.
Where work has already been undertaken, GlowSource may charge reasonable costs incurred before the cancellation or amendment request.
11. Defective or Incorrect Products
If products supplied by GlowSource are damaged, defective or materially different from the agreed specification, you should contact us as soon as reasonably possible and provide relevant details and supporting evidence.
We will review the issue and, where appropriate, work with the relevant supplier or manufacturer to determine a suitable resolution.
12. Distributor and Trade Accounts
Applications for distributor or trade accounts are subject to review and acceptance by GlowSource.
Submitting an application does not guarantee approval or the provision of any particular pricing, credit terms, product availability or commercial arrangement.
GlowSource may request additional business information where reasonably necessary to assess an application or maintain a business relationship.
13. Website and Acceptable Use
You must not use this website:
- For any unlawful purpose.
- To attempt to gain unauthorised access to our systems or data.
- To introduce malicious code, viruses or other harmful material.
- To interfere with the operation or security of the website.
- To submit knowingly false, misleading or fraudulent information.
14. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
GlowSource does not control third-party websites or services and is not responsible for their content, availability, security or privacy practices.
15. Intellectual Property of GlowSource
Unless otherwise stated, content created for the GlowSource website, including text, graphics, branding, logos, layouts and other materials, belongs to GlowSource or is used with appropriate permission.
You must not reproduce, modify, distribute or commercially exploit GlowSource website content without prior permission, except where permitted by law.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Subject to the above, GlowSource will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from the use of the website or from circumstances outside GlowSource’s reasonable control.
Where GlowSource is providing services to a business customer, any agreed contractual limitation of liability may also be set out in the relevant quotation, order confirmation or separate agreement.
17. Events Outside Our Reasonable Control
GlowSource will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including supplier failures, manufacturing delays, transport disruption, customs delays, strikes, natural events, government restrictions, technical failures or other similar circumstances.
18. Privacy
Information submitted through the GlowSource website is handled in accordance with our Privacy Policy.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business structure or legal requirements.
The latest version will be published on this page with the relevant update date.
20. Governing Law
These Terms & Conditions are intended to be governed by the laws of England and Wales, subject to any mandatory legal rights or protections that apply to you.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
GlowSource
Email: brendan@glowsource.co.uk